It takes practice to see criticism as the gift it is.
The first thing you need to do look at criticism from a little different perspective. This of it as an opportunity. It means that there has been miscommunication or there is a genuine screw up. Both of these things need to be rectified so if someone takes their precious time to let you know about the problem – be glad.
I think of it as someone telling me I have something green in my teeth. Someone who likes you will tell you while someone who doesn’t care about you won’t. Granted, you may not get called names or cussed at when they tell you that there’s something in your teeth, but the favor is still there.
Let me provide a recent example. I work on a fundraising event called Holiday Market. I’ve purchased advertising on Facebook to hit all the women in the area. One of the women in the area was kind enough to leave an unflattering post that was along the lines of “I haven’t supported you since you changed your name to Holiday Market.” Alluding to the fact that we went all PC and changed from Christmas Market to Holiday Market. It’s always been Holiday Market.
This is where charm and grace took over and I thanked her for the post. I didn’t correct her or get defensive. I simply explained the reason we have our name and that I hoped she would join us for the best shopping experience of her life.
I used the opportunity to explain who we were, why we did what we did, that we love her and her input and that we want her in our family. Will she come to our event? Who knows. I do know that she can’t honestly tell her friends and family that we are rude and hate Christmas. Other people who read the exchange will see our organization as kind, attentive and thoughtful. You never know who is watching on social media.
Even if someone cusses you and your mother, stay cool. This could be just the chance you’ve needed to change a broken process; to update outdated information; to find out the way you do things is totally jacked up and needs improvement.
I’m not saying it doesn’t suck and sometimes people are mean and life isn’t fair, BUT if you try at some point in the criticism to find the nugget of gold in the pile of bullsh*t you could come out smelling like a rose.
How do you handle criticism?
I’d love to hear from you.
-Tina